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Cancellation and Refund Conditions

Cancellation and Refund Conditions

You can return the services or products you purchased through www.trihome.com.tr under the following terms and conditions.

This "Return Policy" applies to the Seller, Ahmet Burak (after this process www.trihome.com.tr ) and the Customer (hereinafter referred to as "BUYER").

BUYER has the right to withdraw within 7 days from the delivery of the product subject to the contract to himself or to the person/organization at the address indicated. Within this period to exercise the right of withdrawal: It is required that www.trihome.com.tr be notified by fax, e-mail or telephone and that the product has not been used within the framework of the provisions of PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED. If this right is exercised, the product delivered to the third party or the BUYER It is mandatory to return the copy of the cargo delivery report stating that it was sent to www.trihome.com.tr and the original invoice. The product price will be refunded to the BUYER within 14 days following the receipt of these documents. If the original invoice is not sent, VAT and legal obligations, if any, cannot be refunded.

You can inform our support department about your return by calling 0552 738 08 70 or sending an e-mail to info@trihome.com.tr.

When your request reaches us, after it is evaluated by the authorities, if your return is deemed appropriate, you will be informed when your return is made. You must return the product in its complete form, with its original invoice and undamaged packaging, unused, and undamaged as a result of misuse. You must send it back with the correct address of www.trihome.com.tr.

The product box, packaging, and standard accessories, if any, must be complete and undamaged in the package you return to us.

The shipping costs of all products you send with a return/exchange request belong to our company. You can ship the products with any cargo company. www.trihome.com.tr's “İvedikköy Mah. Melih Gökçek Blv. Arkanlar Grand Plaza No:138/62 Yenimahalle / ANKARA Since the stock of the products sold is limited, an exchange commitment cannot be made. If an exchange cannot be made, the return process will be initiated.

Your return cargo After reaching the return address of www.trihome.com.tr (“İvedikköy Mah. Melih Gökçek Blv. Arkanlar Grand Plaza No:138/62 Yenimahalle / ANKARA”), the product price will be transferred to your Credit Card or your account if you have made a Money Order/EFT within 14 business days. is returned. The entire price of the product you purchased in installments is refunded to your credit card, but depending on your bank, your bank may reflect the refund to your credit card in installments. The reflection of your refund on your statement varies depending on your bank. If there is a delay in the credit card reflection of your refund, you need to get detailed information from your bank. This process depends entirely on your bank. www.trihome.com.tr has no right to intervene in your bank.

www.trihome.com.tr For purchases made through the company www.trihome.com.tr website, returns/exchanges within 14 days after receiving your order are carried out through our online warehouse. You can contact our customer services for your exchange requests 14 days after receiving your order: E-mail: info@trihome.com.tr Tel: 0552 738 08 70

 

 

Special Conditions:

When your order is delivered, you must open your package and check the product accompanied by the cargo officer. It is especially important to do this for packages that are crushed, torn, opened or wet. If you encounter any problems after checking, you should not receive the package and notify the cargo officer and have it returned to us by the cargo company.

Returns of products whose original packaging is damaged, destroyed or damaged in any way due to use are not accepted.

BUYER is obliged to return the product in the same condition as when it was received and to pay for the commercial loss resulting from use.

Returns of disposable products, products that deteriorate quickly or are likely to expire are not accepted.

The product must be unopened, untried and unused.

The product can only be returned with the gift, if any, and all standard accessories of the product, undamaged and complete, with its original packaging.

The BUYER who returns the product is deemed to have accepted these terms.

 

The parties agree that Ankara courts and enforcement offices will have jurisdiction in any disputes that may arise under the terms of this contract.

* The above warranty and return conditions are only valid for online sales.